FAQ

You can order online any time by adding products to your cart and following the checkout. You can also order over the phone on (02) 9873 2333, by email to [email protected], or in person at our Carlingford showroom.

We accept Visa, Mastercard, American Express, PayPal, and Afterpay online. In-store we also accept EFTPOS and cash. Bank transfer can be arranged for larger orders, please contact us.

Yes. Choose Pay in Store at checkout. We will hold your order at our Carlingford showroom for a short time so you can come in and complete payment. If payment is not completed within the holding period the order is cancelled automatically.

Yes. All prices on our website include 10% Australian GST as required by law. Goods exported outside Australia are GST-free, contact us for international orders.

Afterpay is available at checkout for eligible orders. For larger purchases such as pianos, please ask in store about staged payment options or finance through our partners.

Yes. Add your business name and ABN to the billing address at checkout, or email us after the order and we will reissue the invoice.

Anywhere in Australia. Free shipping applies to metropolitan areas of ACT, NSW, VIC, QLD and SA on items marked Free Shipping. International orders are available by quote, see our Shipping & Delivery page.

We aim to dispatch in-stock orders within 1 to 2 business days. Transit time then depends on your location, typically 1 to 4 business days for east-coast metro and longer for regional and remote addresses. Full table on the Shipping & Delivery page.

Yes. We email a tracking number when your order is dispatched, and you can also see status in My Orders.

Yes. Choose Pickup at Carlingford at checkout. We will let you know when the order is ready, and you can collect during trading hours from our 320 Pennant Hills Road showroom.

Acoustic pianos, large digital pianos and complete drum kits use specialist freight. We contact you after the order to confirm a delivery window and access details. See Shipping & Delivery, Section 8 for the full process.

Full details are on our Return Policy page. In short: returns are assessed under Australian Consumer Law plus any applicable manufacturer warranty, and we accept goods that are unmarked and complete with proof of purchase.

Generally no, except where required by law. We strongly encourage you to visit the store or contact us before purchase if you are unsure about an instrument. See Return Policy for the detail.

Contact us first with proof of purchase. For brand-specific warranty contacts (Casio, Kawai), see the Brand Service Contacts section of our Return Policy. We will guide you through the process.

Yes. Hygiene items such as harmonicas, mouthpieces and earphones cannot be returned once opened. Special-order or custom-finished instruments are also non-returnable except where they fail to meet a consumer guarantee. Full list on the Return Policy.

Our in-house and partner technicians service most major brands. For specialised repairs we may forward your instrument to the manufacturer’s authorised service centre. See Service & Repair for the catalog of services.

Yes. We have concert-level piano tuners available. New acoustic pianos benefit from at least 2 weeks settling time after delivery before the first tuning. Contact us to arrange.

It depends on the instrument and the work required. Our Service & Repair page lists current quoted services and standard fees. For anything custom we will inspect the instrument and quote before starting work.

320 Pennant Hills Road, Carlingford NSW 2118. The nearest cross street is Coleman Avenue, opposite the Carlingford Light Rail Station. Parking is directly opposite the store, accessed from Lloyds Avenue.

Mon to Wed 9:00 AM to 5:00 PM, Thu 9:00 AM to 7:00 PM, Fri 9:00 AM to 5:00 PM, Sat 9:00 AM to 4:00 PM, Sun closed. Holiday hours may vary, check our home page for current notices.

Absolutely. Our showroom has a wide range of pianos, guitars, brass and woodwind instruments set up for hands-on testing. Our team are musicians and technicians and are happy to help you compare options.

No, you can walk in any time during trading hours. For piano consultations or larger purchases it is sometimes helpful to call ahead so we can have suitable instruments ready and a senior team member available.

Visit the My Account page and click Lost your password?. We will email you a reset link. If you do not receive it, check your spam folder or contact us.

Sign in and visit My Orders. You can review every past order, download invoices and check shipping status.

Yes, in Account Settings. Changes apply to future orders, not orders already placed.

Yes. We have direct contracts and supply programs for schools, music services, government bodies and educational institutions. See Education Sales for the program details and how to apply.

Yes. Brand-new student instruments are rentable from as low as $38/month. After 6 months you can return, continue, or own the instrument outright at the end of an agreed term. See Education Sales.

Registered music teachers and schools have access to our institutional pricing program. Apply through Education Sales and our team will follow up.

We follow the Australian Privacy Act 1988 and the Australian Privacy Principles. Full details are in our Privacy Policy, including what we collect, how we use it, and your rights.

No. Card details are entered into our payment provider’s secure form (Stripe, PayPal, Afterpay). We retain only the last four digits, the card type and the transaction reference for reconciliation.

Use the unsubscribe link at the bottom of any marketing email, or email [email protected]. Transactional emails (order confirmations, shipping updates) are sent regardless of marketing preferences.