Competitor Pricing Policy

This policy sets out the circumstances in which MUSIC FIRST PTY LTD (“Carlingford Music Centre”) may match an advertised price for a product offered by a competitor of Carlingford Music Centre (“Competitor”). This policy only applies to sales made by Carlingford Music Centre through retail store or online through and is not available on products purchased using “Buy now, pay later” options such as Zip Pay, Zip Money, Afterpay or Finance.

Carlingford Music Centre will match a Competitor’s advertised price of a product for a customer of Carlingford Music Centre (“Customer”) subject to each of the following conditions:

1.     The Competitor must:

(a)   be a registered Australian business, have an Australian Business Number and be registered for Goods and Services Tax (“GST”); and

(b)   have at least one (1) physical retail stores located in Australia operated under the Competitor’s name.

2.     The product offered by the Competitor must be:

(a)   brought to Carlingford Music Centre’s attention by the Customer at the time of price matching;

(b)   identical to a product offered for sale by Carlingford Music Centre including the same brand/model/series/specification/features/colour/year of production and condition;

(c)   in stock with the Competitor (not available for back order);

(d)   not offered as part of a bundled or bonus offering at the time of price matching;

(e)   in stock with Carlingford Music Centre at the relevant store (not available for back order); and

(f)   available for immediate purchase from the Competitor.

3.     The Competitor’s price of the product must:

(a)   be the price of the product as sold individually and not as part of a bundled sale;

(b)   include GST and any delivery and handling charge; and

(c)   be verifiable by Carlingford Music Centre.

4.     Carlingford Music Centre does not price match on:

(a)   Products offered through eBay or as part of a bundled, tied (“Buy now, pay later” options such as Zip Pay, Zip Money, Afterpay, Finance or payment option), gift card, coupon or bonus offering at the time of price matching;

(b)   Advertising errors by Carlingford Music Centre or its competitor;

(c)   Commercial quantities, delivery, installation or handling charges;

(d)   Finance or credit terms and does not offer finance or credit on the sale of price matched products;

(e)   Offers by resellers, classifies, auction sites, manufacturers, distributors or importers or requiring delivery to or from a location outside Australia;

(f)   Competitor’s clearance lines, display stock, liquidation or external administration sales, limited stock offers or time-limited or special promotion stock sell-downs including restructuring or amalgamation;

(g)   Grey imports. “Grey imports” are products acquired from internationally based distributors other than the manufacturer’s locally licensed importer. They are sometimes referred to as “direct import” or “grey market” products and are usually supplied directly to the customer from overseas;

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