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Carlingford Music Centre - 320 Pennant Hills Rd 2118 Carlingford - 02 9873 2333

Conditions

Orders

Orders can be placed by telephone +61 (02) 9873 2333, e-mail contact@carlingfordmusic.com.au or fax 02 9873 1266. Acceptance of orders is entirely at the discretion of Carlingford Music Centre. Orders are not accepted by Carlingford Music Centre until we provide you with confirmation of your order through email reply stating acceptance in writing & payment in full has been made by (you) the client.

Pricing, Payments and PRICE MATCHING policy

Unless otherwise stated on our website, the prices shown include GST but do not include tuning, lessons, installation, delivery or freight insurance.

We have the power at our discretion to not only MATCH but even BETTER a price offered to our clients by an authorised competitor. For more information please contact us and be ready to do business. Conditions apply.

Our Website uses live integrated pricing and inventory systems allowing us to receive qty and pricing updates live from our suppliers, as a result there can be cross matches between products. Although is rare pricing may not be accurate.

Unless you are paying for your order under an available finance plan or lay-by, full payment for all orders including orders for products that Carlingford Music Centre needs to receive from our suppliers must be made at the time the order is placed. Ownership of goods does not pass to the customer until full payment is received by Carlingford Music Centre.

We have facilities for VISA, MasterCard, American Express, Diners Club, PayPal, Money Order, Bank Cheque or Direct Deposit. Additional time is required for processing Money Order, Bank Cheque or Direct Deposit. Overseas orders are at the discretion of Carlingford Music Centre.

We offer a two-month lay-by when a 20% minimum deposit is paid on products clients wish to purchase. Regular fortnightly payments are requested and all goods remain at Carlingford Music Centre until the full payments are made.

Finance options are available ranging from 3 to 24months.

Please discuss with us what suits your personal budget. We have a huge range of interest-free finance options available. Please see Lombard website or see in store for more details. This offer is to approved customers only.

Availability and Delivery details


Please note: Shipping prices quoted on this website are for Australian Metro City's and Selected International Countries

International Orders 

We currently support international order up to 2kg on our website. Orders larger than 2kg will require you to contact us for a quote. We currently ship online to the following countries.

Argentina, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China, Costa Rica, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Estonia, Finland, France, French Guiana, Germany, Greece, Guadeloupe, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, South Korea, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom of Great Britain and Northern Ireland, United States of America, Uruguay, Venezuela

Free Shipping

Any item with the "Free Shipping" displayed ships to ACT, NSW, VIC, QLD and SA metropolitan areas for free.

Free Shipping is not available in WA, NT, Far North QLD, TAS or any non-metropolitan or remote location within Australia, as determined by us. Shipping charges to these locations will be displayed in the cart during checkout.

Certain products may need to be ordered from suppliers and delays can occur depending upon availability of goods from suppliers. This may, on occasions include products where current stocks are sold out or other unforeseen circumstances occur.

Naturally, every effort will be made to acquire the product on behalf of our customers in a timely manner. However, to avoid frustration, we recommend that you check the expected delivery time before placing your order by calling +61 (02) 9873 2333 or emailing us contact@carlingfordmusic.com.au

Certain products may not be available where the existing stock is exhausted or suppliers are unable to meet orders from Carlingford Music Centre. Where this occurs and you have already placed an order and paid in full we will notify you as soon as possible after we become aware of the non-availability and will refund or credit your purchase price in full.

Disclaimer

As prices, product, descriptions and availability can change very quickly and without notice, Carlingford Music Centre does not warrant accuracy or completeness of information on this website and will not be responsible for any typographical errors or faults in illustrations, pictures or descriptions. Pictures of products are for illustration only and the actual product can differ from the picture shown.

OUR RETURNS AND REFUNDS POLICY

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

Returns procedure

To return an item, and so we can serve you best, the following procedure must be followed. We reserve the right to refuse the return of any item that does not comply with this procedure. 

1.            Item(s) must be unopened, unused, in their original packaging, with all included accessories, if applicable, and must not be damaged in any way. 

2.            To initiate a return, email us at contact@carlingfordmusic.com.au within thirty (30) days of taking delivery of your product.  Please include your name, best contact phone number, invoice number and product name.  Where there is no proof of delivery, the delivery date will be assumed to be four (4) business days from the date of dispatch. 

3.            Item(s) must be received by Carlingford Music Centre within ten (10) business days of the date you lodge your return request.  Return freight costs will be at your expense.  Returned items will remain your responsibility during transit.  Carlingford Music Centre will not accept liability for damage which may occur during transit.  Please pack your returned item(s) carefully. 

4.            After receiving the returned item(s), Carlingford Music Centre will issue a refund, exchange or store credit according to your preference. 

Refunds

Once approved, refunds will be made within two (2) business days via the same method as payment was made.  You will be notified via email once your refund has been processed.  

Warranty assessment

If your item is found to be faulty due to a manufacturing defect and is within the manufacturer's warranty period, Carlingford Music Centre will repair or replace your item.  If your item cannot be repaired or replaced, we may offer you a store credit or issue a refund. 

Items found to be faulty due to abuse, mishandling or any sort of misuse will not qualify for warranty repair or replacement. 

To have an item assessed under warranty, and so we can serve you best, the following procedure must be followed.  We reserve the right to refuse the return of any item that does not comply with this procedure. 

1.   E-mail us at contact@carlingfordmusic.com.au to notify us of the faulty item. Include your name, best contact phone number, invoice number, product name and fault description. 

2.   We will reply to you within two (2) working days. If your return is approved, we will give you return details and the return address.  This address may be Carlingford Music Centre, the authorised repairer or other authorised third party.  We may also request further information to process the return.

Please contact us if you have a question

For more information regarding shipping or returns, or if you require express delivery or insurance for your order, please contact us by phone (02 9873 2333) or email (contact@carlingfordmusic.com.au).

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